Warranty Request
Warranty Process
How to make a request
Submit your warranty request through our online form on this page. We will promptly follow-up with you to schedule any necessary appointments or to update your buyer profile. In case we need to send someone to your home, we will coordinate with you to schedule a resolution at a convenient time when you will be available during business hours (Monday to Friday, 8:00 AM to 5:00 PM).
Emergency situations
If you encounter any major mechanical issues, such as with HVAC, plumbing, or electrical systems, it is important to act swiftly and safely. Homeowners should turn off the malfunctioning utility and contact us immediately for assistance if a major problem occurs.
Note: in cases of life-safety concerns, please immediately call emergency services or the appropriate authorities.